Returns & Exchanges
At Colibri, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, our team is here to ensure your exchange or refund is handled with care.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original garment bags with tags attached and include the printed return slip inside the box.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing